More than efficiency. A competitive edge for a leading tech solutions company

Pierian transformed the entire channel partner reimbursement programme, empowering the channel partners to strengthen the brand.

 

Client
A global leader in computers and electronics has a large channel partner network in India, to manage distributions and customer support services. These partners resolve over several thousand service calls a month!

Challenge
The reimbursement processes for these partners were long and complex. Weak systems and structures lead to duplicate claims, a near 73-day turnaround time for partner queries, inaccurate disbursements and opaque reconciliations. Partner dissatisfaction was high.

Solution
Pierian transformed the entire channel partner reimbursement programme. Today, they boast of a one-day turnaround time for queries, speedy reimbursements, and improved visibility over financial information. Partner engagement metrics show a reduction in reimbursement disputes. Automated reconciliation and efficient information distribution mean channel partners, empowered to help the organization win. Empowered to give it an edge.

“Our teams have continued to manage and run this reimbursement programme for the last eight years,” says Vinod Urs, who spearheaded this process transformation initiative for Pierian. To understand how our capabilities can help you re-imagine processes, write to info@pierianservices.com

CONNECT WITH US